- General Queries
a) What is ViralPe?
ViralPe is a pioneering Indian startup that empowers millions of freelancers and local vendors, enabling over 10,000+ entrepreneurs. Our innovative postpaid sales aggregator platform bridges the digital divide by bringing together various post-paid sales aggregators, recharge providers, bill payment providers, gift voucher providers, and local vendors under one umbrella.
By promoting digital inclusion and driving commerce, ViralPe transforms lives, fosters entrepreneurship, and contributes to India’s economic growth. Leveraging technology and community engagement, we create a thriving ecosystem that benefits all stakeholders.
b) How does ViralPe work?
User Side: Users sign up on the ViralPe platform using their mobile number or email ID. Users browse and select from various services, such as recharges, bill payments, gift vouchers, local vendors and more. Users complete the transaction using their preferred payment method. Users earn cashback for using the platform.
Vendor Side: Vendors partner with ViralPe to offer their services on the platform. ViralPe integrates the vendor’s services into the platform, ensuring seamless transactions. Vendors receive transaction requests from users and process them through the ViralPe platform. Vendors receive settlements for their services, minus a small commission fee.
Pin code / Zonal Owner Side: Pin code owners are assigned as per the qualifying criteria, which they can use to promote services and earn rewards. Pin code owners earn a percentage of the user’s cashback as a token of appreciation.
c) What are the benefits of using ViralPe?
- General Benefits
- Secure and Reliable: ViralPe ensures a secure and reliable transaction experience.
- User-Friendly Interface: Intuitive interface makes it easy for users to navigate and use the platform.
- 24/7 Support: Dedicated customer support team available to assist with queries and issues.
- Continuous Improvement: ViralPe continuously updates and improves the platform to enhance user experience.
- User Benefits
- Convenience: One-stop-shop for various services, including recharges, bill payments, local vendors and gift vouchers.
- Cashback: Earn cashback for doing transactions using the platform.
- Easy Transactions: Seamless transaction experience with multiple payment options.
- Vendor Benefits
- Increased Visibility: Vendors who Partner with ViralPe to increase visibility and reach a wider audience.
- Streamlined Transactions: Simplified transaction processing and settlement.
- Improved Customer Engagement: Enhanced customer engagement through 1Apportunity.
- Pin code Owner Benefits
- Passive Income: Earn a percentage of user cashback earnings as a token of appreciation.
- Equity Shares: Pin code owners are eligible for company shares.
d) Is ViralPe available in my area?
ViralPe is initially targeting 12,000+ pin codes across urban and non-urban areas, providing full services to users within these areas.
For users outside of these targeted pin codes, ViralPe will still offer limited services like recharge and bill payments. As the transaction volume increases in these areas, ViralPe plans to expand its services by onboarding vendors, effectively extending its coverage.
This phased expansion approach allows ViralPe to strategically grow its presence, ensuring a strong foundation before scaling up.
2. Account and Registration
a) How do I create a ViralPe account?
To create a ViralPe account, follow these steps:
- User Registration
- Download the ViralPe App: Go to the Google Play Store for Android and download the ViralPe app.
- Open the App: Launch the ViralPe app on your mobile device.
- Click on Sign Up: Tap on the “Sign Up” button to begin the registration process.
- Fill in Registration Form: Complete the registration form with your name, email ID, and other required details.
- Referral Code (Optional): If you have a referral code, enter it to avail any applicable benefits.
- Accept Terms and Conditions: Review and accept the ViralPe terms and conditions.
- Verify OTP: Enter the OTP sent to your mobile number to verify your account.
- You are now registered in ViralPe
- Alternative Registration Method
If you don’t have a smartphone or prefer not to use the app, you can also register on the ViralPe website:
- Visit the ViralPe Website: Go to the ViralPe website using a web browser.
- Click on Sign Up and Registration: Click on the “Sign Up” button to start the registration process.
- Fill in Registration Form: Complete the registration form with your name, mobile number, email ID, and other required details.
- Referral Code (Optional): If you have a referral code, enter it to avail any applicable benefits.
- Accept Terms and Conditions: Review and accept the ViralPe terms and conditions.
- Verify OTP: Enter the OTP sent to your mobile number to verify your account.
- You are now registered in ViralPe
After completing the registration process, you’ll receive a confirmation email. The email contains your ID, password, transaction pin etc. You can then log in to your ViralPe account to explore the various services and features offered. Please don’t forget to change the password and transaction pin once you login to ViralPe.
b) What information do I need to provide to register?
To register for a ViralPe account, you’ll need to provide the following information:
- Personal Details
- Name: Your full name as it appears on your government-issued ID.
- Mobile Number: Your active mobile number, which will be used for OTP verification and account recovery.
- Email ID: Your valid email address, which will be used for account-related communications.
- Pin code: Your area pin code, which will help ViralPe provide location-specific services.
- Referral Code (Optional): If you have a referral code, enter it to avail any applicable benefits.
- The details like ID and Address proof To comply with Know Your Customer (KYC) regulations,
c) Can I have multiple accounts?
According to ViralPe’s terms and conditions, users are allowed to have only one account. Creating multiple accounts is not permitted and may result in the following consequences:
- Account suspension or termination
- Loss of account balance or rewards
- Restrictions on using ViralPe services.
d) How do I reset my password?
To reset your password, you can follow these steps:
- Open the ViralPe app or website.
- Click on “Forgot Password”.
- Enter your registered mobile number or email ID.
- You will receive your Password on your email ID.
If you’re still having trouble resetting your password, feel free to contact the support desk, and they will be happy to assist you further!
3. Transactions and Payments
a) What types of transactions can I make on ViralPe?
Since ViralPe is a post-paid sales aggregator, we enable vendors’/service providers to increase their sales. Hence, this is purely a sales enablement platform. However, ViralPe also helps its users to do basic day-to-day transactions. On ViralPe, you can make a variety of transactions, including:
- Recharge and Bill Payments
- Mobile recharges
- DTH (Direct-to-Home) recharges
- Fastag Recharges
- Platform Recharges like Google Play
- Utility Bill payments like Post-paid Mobile Bills, Electricity bill, Gas bill payments, Water bill payments, Landline bill payments, Broadband bill payments etc.
- Shopping and E-commerce
- Online shopping from Platforms like amazon, myntra, Boat, Maks & Spences etc
- Gift voucher purchases for PAN India vendors like, Bata, Apollo Pharmacy, Make my trip. Archies etc.
- Product purchase from local vendors like local vendors in your area.
- Travel and Hospitality
- Flight bookings
- Hotel bookings
- Bus ticket bookings
- Train ticket bookings
- Holiday Packages
- Other Services
- General insurance purchases
- Insurance premium payments
Please note that the types of transactions available on ViralPe may vary depending on your location and the services offered in your area.
b) How do I recharge my account?
On the ViralPe platform, users don’t need to recharge their accounts or subscribe to any plans. The user app is completely free to use, and you can access all the features and services without any additional costs.
So, to answer your question, you don’t need to recharge your account to use ViralPe. Simply download the app, register, and start using the platform to make various transactions, such as recharges, bill payments, and more. And enjoy the Cashback.
c) What are the payment options available?
ViralPe offers various payment options to make transactions convenient and hassle-free. Here are some of the payment options available:
- Credit/Debit Cards
- Net Banking
- UPI (Unified Payments Interface)
- Wallets (e.g., phonePe, Mobikwik)
Please note that the availability of payment options might vary depending on your location and the services you’re using on the ViralPe platform.
d) Are there any transaction fees?
ViralPe does not charge any transaction fees from its users for using its platform. You can make transactions without incurring any additional fees. However, please note that:
- Banking institutions may charge for their services (e.g., credit card, net banking)
- Wallet providers may charge platform fees
- Some service providers or vendors may charge their own fees for certain services or transactions
But rest assured, ViralPe itself does not charge any transaction fees.
4. Cashback and Referrals
a) How does the cashback program work?
ViralPe’s cashback program is a rewarding feature that offers users a percentage of their transaction amount back as cashback. Here’s how it works:
- Eligible Transactions: Cashback is offered on transactions made through ViralPe.
- Cashback Percentage: The cashback percentage is displayed on each transaction or service you opt for through ViralPe.
- Cashback Credited: The percentage displayed for the transaction amount is credited back to the user’s wallet.
- Cashback Redemption: The accumulated cashback can be redeemed or used for future transactions on ViralPe.
Please note that the cashback program’s terms and conditions, including the eligible transactions, cashback percentage, and redemption rules, may vary and are subject to change.
b)How do I refer friends and family in ViralPe?
To refer friends and family in ViralPe:
- Open the ViralPe app
- Go to the “Refer and Earn” or “Share” section on the screen
- Share your unique referral link or code with friends and family via social media, messaging apps, or email
- Your referrals can sign up using your link or code.
- Once they become ViralPe user, they will start getting the cashback for their transaction consistently and you will receive the referral bonus for each transaction they make consistently.
Please note that referral program terms, rewards, and eligibility criteria may vary and are subject to change.
c) What rewards can I earn through referrals?
ViralPe’s referral program is designed to reward you for inviting friends and family to join the platform. Here’s how it works:
- You refer a user to ViralPe using your unique referral link or code.
- When your referred user makes a transaction on ViralPe, you earn a referral bonus.
- This referral bonus is a consistent reward, meaning you’ll earn it every time your referred user makes a transaction.
It’s a great way to earn rewards while sharing the benefits of ViralPe with others!
d) Are there any limits on cashback or referrals?
There are no limits on cashback or referrals on ViralPe. You can maximize your cashback by doing more transactions through ViralPe. Additionally, you can increase your referral earnings by introducing more people to use the ViralPe platform. Every time your introduced user makes a transaction, you’ll benefit a consistent percentage from their cashback as a referral bonus.
5. Pin Code Allocation and Earnings
a) What is pin code allocation?
In ViralPe, the PAN India Operation is divided into zones based on postal pin codes, which are further grouped by administrative districts, states, and zones.
Pin code allocation in ViralPe refers to the assignment of a specific postal pin code (representing a geographic area or location) to a freelancer.
This assigned freelancer is responsible for managing and overseeing business activities within their designated pin code area.
b) How do I get a pin code in ViralPe?
In order to get a pin code allocated to any freelancer in ViralPe, you’ll need to demonstrate exceptional performance as a freelancer on the platform. This involves:
- Consistently meeting or exceeding targets: ViralPe sets specific goals for freelancers, such as introducing a certain number of new users or vendors to the platform.
- Showing strong networking skills: The ability to connect with and onboard new users or vendors is crucial.
- Demonstrating a deep understanding of the platform: Familiarity with ViralPe’s features, services, and operations is essential.
ViralPe’s team, along with their automated platform analysis, closely monitors freelancer performance. They evaluate factors like:
- Number of successful referrals
- Quality of referrals
- Overall engagement on the platform
Freelancers who consistently meet or exceed the set targets and demonstrate exceptional performance will be considered for pin code allocation. This is a prestigious recognition and a testament to their hard work and dedication.
Once allocated a pin code, the freelancer becomes responsible for managing and overseeing business activities within that specific geographic area. This includes:
- Building and maintaining relationships with users and vendors
- Promoting ViralPe’s services
- Ensuring smooth operations within the allocated pin code area
By allocating pin codes to top-performing freelancers, ViralPe aims to incentivize excellence, foster growth, and expand its reach across different regions.
c) How do I earn money through pin code allocation?
Once you’re allocated a pin code in ViralPe, you’ll enjoy these benefits:
- Equity shares: Receive 10 equity shares of the company.
- Ongoing user benefits: Continue to receive benefits as a user.
- Referrer benefits: Enjoy additional benefits as a Referrer user.
- Cashback percentage: Earn a percentage of user cashback on every transaction made within your pin code area, irrespective of the user is from that are or not.
- Maximize earnings: Increase earnings by introducing more users and vendors, and encouraging frequent transactions within your allocated area.
d) Are there any restrictions on pin code allocation?
According to ViralPe’s policies, here are some restrictions on pin code allocation:
- One pin code per freelancer: Each freelancer can be allocated only one pin code.
- Conditional Ownership: Once a pin code is allocated, it is exclusively assigned to the freelancer, but only as long as they maintain a satisfactory performance. If ViralPe determines that the performance is subpar, the pin code will be reassigned to a higher-performing freelancer.
- Non-Transferable: Pin codes are allocated as a token of appreciation for your hard work and performance. Consequently, they cannot be transferred or sold to other freelancers or users. If a pin code owner wishes to retire, they must notify the company. The company will then select a new owner through its onboarding process. Past owners retain the benefits they earned, including shares.
- ViralPe’s discretion: ViralPe reserves the right to allocate, deallocate, or reassign pin codes at its discretion.
Please note that these restrictions may be subject to change, and it’s always best to check ViralPe’s terms and conditions for the most up-to-date information.
6. Technical Issues
a) What if I encounter an error during a transaction?
If you encounter an error during a transaction on ViralPe, here are some steps you can take:
- Check your internet connection.
- Refresh the page.
- Cancel and restart the transaction.
Still facing issues?
- Refer to the Self Troubleshooting document available in the ViralPe app or website.
- If you need further assistance, kindly contact the ViralPe support team via phone, email, or chat.
- Share the error message and any relevant transaction details with the support team.
b) How do I troubleshoot common issues?
To troubleshoot common issues on ViralPe:
- Check the Self Troubleshooting document: Available in the ViralPe app or website, this resource provides step-by-step solutions to frequent issues.
- Contact ViralPe Support: Reach out to the support team for personalized assistance. They’ll help resolve the issue promptly.
c) What if I forget my login credentials?
If you forget your login credentials on ViralPe:
- Click on the “Forgot Password” option, enter your registered email address or phone number, and follow the instructions to reset your password.
- Retrieve Username: If you forget your username, try contacting ViralPe’s support team for assistance.
You will receive your login credentials over your registered email. Remember to keep your login credentials secure and confidential!
7. Company & Business Model
a) What is the core business model of ViralPe?
ViralPe’s core business model revolves around a post-paid sales aggregator platform. Essentially, it’s a domain-independent application that brings together various post-paid sales aggregators, recharge providers, bill payment providers along with gift voucher providers and local vendors under one umbrella. Think of it as a one-stop-shop where users can access a wide range of services, making it convenient for them to manage their needs. By providing this platform, ViralPe aims to reach a large user base and establish a strong presence in the market.
ViralPe’s revenue model is based on collecting commissions from various vendors or service providers for each transaction facilitated through the platform, and then distributing the majority portion of those commissions to the ViralPe ecosystem; which includes: Consumers(users), Freelancers (Users who introduce ViralPe to other users), Zonal in charge People (pin codes, District and State).
b) How does the platform generate revenue?
ViralPe’s revenue model is based on collecting commissions from various vendors or service providers for each transaction facilitated through the platform, such as recharge, bill payments, and gift voucher purchases. ViralPe also earns revenue from displaying ads on its platform. Different types of Brands can partner with ViralPe to create sponsored content, such as videos, images, or posts, that reach a targeted audience.
c) Who are the target users and partners?
ViralPe offers a platform that meets the diverse needs of its users, providing a convenient, accessible, and empowering experience. The potential target user groups for ViralPe will be;
- Individuals ranging as Young Adults (18-35) Students, housewives, professionals, Individuals from rural areas seeking access to digital services, Self-employed individuals seeking opportunities, networking, and financial stability.
- Middle class Family and Earing individuals: Seeking support for increasing household needs, manage finances, reduce expenses, and increase savings.
- Senior Citizens seeking convenient, digital solutions for daily needs and also earn from their spending
- People with Disabilities who needs independence and empowerment.
d) What differentiates ViralPe from competitors in the market?
The below USP’s highlight ViralPe’s focus on providing a rewarding and inclusive experience in its ecosystem, while offering a unique and flexible platform that caters to diverse needs.
- Consistent Cashback: ViralPe offers consistent cashback rewards to its users, providing a reliable and attractive incentive.
- Consistent Referral Bonus: The platform provides a consistent referral bonus, encouraging users to invite others to join and rewarding them for successful referrals.
- Zonal Royalty: ViralPe’s zonal royalty feature ensures that the assigned zonal in-charge’s earn rewards based on their geographic location, adding a unique twist to the platform’s incentive structure.
- Domain-Independent Platform Services: the platform offers a wide range of services that are not limited to a specific domain or industry, making it a versatile and comprehensive solution.
e) What are the key challenges the platform is facing?
The Key Challenge will be Engaging and retaining high-performing freelancers who were unable to achieve the EoCo Model pin codes. This challenge highlights the importance of:
- Motivating and incentivizing freelancers to continue performing well, despite not achieving the EoCo Model pin codes.
- Retaining top talent to maintain the quality and consistency of services offered on the ViralPe platform.
- Addressing the needs and concerns of freelancers who are struggling to achieve the EoCo Model pin codes, to prevent churn and maintain a positive experience.
8. Regulatory & Compliance Requirements
a) What licenses or regulatory approvals does ViralPe have? Under which regulatory body does ViralPe operate (SEBI, RBI, CORPORATE AFFAIRS etc.)?
ViralPe, as a post-paid sales aggregator, operates under the regulatory purview of MCA and RoC. ViralPe ensures that its vendors/service providers comply with relevant regulatory approvals, such as Telecom providers obtaining necessary regulatory compliance in India to operate as a provider or a restaurant holding local governing body approvals, FSSAI certification, and other required licenses. By ensuring compliance with these regulations, ViralPe maintains a legitimate and trustworthy business ecosystem.
b) How does the platform ensure compliance with data protection laws like IT Act, GDPR, or India’s Digital Personal Data Protection Act (DPDPA)?
There are many data protection and IT Compliances laws like IT Act, GDPR, or DPDPA etc. to protect the user data and business data. ViralPe complies with the same and will follow the following measure to adhere the Data Protection Measures
- ViralPe encrypts sensitive user data to prevent unauthorized access both in storage and in transit.
- The platform stores user data in secure storage with robust access controls.
- ViralPe implements role-based access controls, ensuring only authorized personnel can access user data.
- The platform collects and processes only necessary user data, minimizing data exposure.
- ViralPe obtains explicit user consent before collecting and processing their personal data.
- The company has comprehensive data protection policies, outlining procedures for data handling, storage, and disposal.
- ViralPe will be conducting regular security audits to identify vulnerabilities and implement corrective measures.
ViralPe is also committed to adhering to the following data security compliance standards:
- PCI-DSS Certification: Ensures secure handling of card transactions.
- ISO 27001 Certification: Demonstrates effective information security management.
- Know Your Customer (KYC) Compliance: Follows RBI-mandated KYC processes for user verification.
- Anti-Money Laundering (AML) Compliance: Establishes systems to report suspicious activities.
- Partners with banks and payment gateways: Ensures smooth processing of payments.
- Establishes robust cybersecurity measures: Prevents fraud and hacks.
By adhering to these compliance standards and implementing robust security measures, ViralPe prioritizes the security and integrity of user data and transactions.
c) Does VIRALPE comply with taxation norms like GST and TDS on transactions?
Yes, ViralPe comply with the taxation norms like, GST, TDS etc.
d) How frequently does the company undergo audits?
ViralPe’s current plan is to conduct an audit once in a year, however, this frequency may be subject to change based on Board of Directors’ directions or Registrar of Companies’ directives
9. Security & Financial Safety
a) How are financial transactions secured on ViralPe?
ViralPe prioritizes the security of financial transactions on its platform, employing robust measures to protect users’ sensitive information.
- Encryption: Financial transactions are encrypted using industry-standard protocols, such as SSL/TLS, to prevent interception and eavesdropping.
- Secure Payment Gateways: ViralPe partners with reputable payment gateways that adhere to strict security standards, such as PCI-DSS.
- Two-Factor Authentication: Users are required to provide a second form of verification, such as a code sent to their phone or a biometric scan, to authorize transactions.
- Transaction Monitoring: ViralPe’s system continuously monitors transactions for suspicious activity, flagging potential fraud for review.
- Compliance with Regulatory Requirements: ViralPe adheres to relevant regulatory requirements, such as PCI-DSS, GDPR, and AML/CFT laws.
b) What security measures are in place to prevent fraud?
Some potential security measures ViralPe may have in place to prevent fraud:
- Transaction Monitoring: ViralPe’s system continuously monitors transactions for suspicious activity, flagging potential fraud for review.
- Advanced Learning Algorithms: Advanced learning algorithms analyse user behaviour, transaction patterns, and other factors to identify and prevent fraudulent activity.
- Two-Factor Authentication: Users are required to provide a second form of verification, such as a code sent to their phone or a biometric scan, to access their accounts or complete transactions.
- PAN / Aadhaar Card Verification: ViralPe requires users to provide their PAN or Aadhaar card verification while registering to the platform.
- KYC Verification: ViralPe implements a robust KYC verification process to ensure compliance with regulatory requirements and prevent identity theft, money laundering, and other financial crimes
- Secure Payment Gateways: ViralPe uses reputable, secure payment gateways to process transactions, ensuring sensitive information is protected.
- Regular Security Audits: The platform undergoes regular security audits to identify vulnerabilities and implement improvements.
- Fraud Detection Team: A dedicated team monitors transactions and investigates suspicious activity to prevent and respond to potential fraud.
c) Is user data encrypted and stored securely?
ViralPe prioritizes user data security and employs robust measures to protect sensitive information. ViralPe ensures that:
- Data Encryption: All user data is encrypted using industry-standard encryption protocols, such as SSL/TLS, to prevent unauthorized access.
- Secure Storage: Encrypted data is stored on secure servers that are protected by robust firewalls, intrusion detection, and prevention systems.
- Access Controls: Access to user data is strictly controlled through multi-factor authentication, role-based access controls, and regular security audits.
- Compliance with Data Protection Regulations: ViralPe complies with relevant data protection regulations, such as the General Data Protection Regulation (GDPR) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By implementing these robust security measures, ViralPe ensures that user data is protected from unauthorized access, theft, or manipulation.
d) What is the process for dispute resolution in case of transaction failures or fraud?
ViralPe have three modes for dispute raising and resolution in case of transaction failures or fraud.
- User-Initiated Reporting
- Users report disputes or issues through the app or directly to ViralPe’s support team through various channels (e.g., email, phone, live chat).
- Users provide details about the transaction, including the date, amount, and description of the issue.
- ViralPe’s support team reviews the report, Categorization of reported issue, investigates the issue, and works to resolve the dispute.
- Vendor-Initiated Reporting
- Vendors (merchants/service providers) report disputes or issues to ViralPe’s support team through various channels (e.g., email, phone, live chat).
- Vendors provide details about the transaction, including the date, amount, and description of the issue.
- ViralPe’s support team reviews the report, Categorization of reported issue, investigates the issue, and works to resolve the dispute
- ViralPe Internal Ad-hoc/Periodical Assessments
- ViralPe’s internal teams conduct regular assessments and monitoring to detect potential disputes or issues either in-house or thru third-party.
- These assessments may include data analytics, transaction monitoring, and other proactive measures.
- If a potential dispute or issue is identified, ViralPe’s support team investigates and works to resolve the issue before it escalates.
in any case ViralPe notifies the user/Vendor about the resolution and provides an explanation of the outcome. ViralPe’s team also follows up with the raiser to ensure the issue is fully resolved and is satisfied with the outcome. ViralPe reviews the dispute resolution process to identify areas for improvement and implement changes to prevent similar issues in the future.
e) Does VIRALPE have any partnerships with banks or financial institutions to ensure transaction security?
ViralPe has partnered with reputable banks to ensure the security and integrity of transactions on its platform. These partnerships enable ViralPe to:
- Leverage Secure Payment Gateways: Utilize robust payment gateways provided by partner banks to process transactions securely.
- Implement Advanced Security Measures: Collaborate with partner banks to implement advanced security measures, such as encryption, tokenization, and two-factor authentication.
- Comply with Regulatory Requirements: Ensure compliance with relevant regulatory requirements, such as PCI-DSS, through partnerships with banks and financial institutions.
- Provide Convenient Payment Options: Offer users a range of convenient payment options, including credit/debit cards, net banking, and UPI, through partnerships with banks and financial institutions.
By partnering with these banks, ViralPe demonstrates its commitment to transaction security and provides users with a safe and convenient payment experience.
10. Benefits for Users & Partners
a) What incentives or rewards do users get for transacting on ViralPe?
The below USP’s highlight ViralPe’s focus on providing a rewarding and inclusive experience in its ecosystem, while offering a unique and flexible platform that caters to diverse needs.
- Consistent Cashback: ViralPe offers consistent cashback rewards to its users, providing a reliable and attractive incentive.
- Consistent Referral Bonus: The platform provides a consistent referral bonus, encouraging users to invite others to join and rewarding them for successful referrals.
- Zonal Royalty: ViralPe’s zonal royalty feature ensures that the assigned zonal in-charge’s earn rewards based on their geographic location, adding a unique twist to the platform’s incentive structure.
b) How does the platform help partners (merchants, service providers) grow their business?
ViralPe offers partners various ways to expand their business, especially with the above USPs we gather a huge no of users which intern help onboarded vendors:
- Increased Visibility: Vendor gain exposure to a vast customer base through ViralPe’s platform.
- Access to New Markets: ViralPe helps vendors tap into new markets, expanding their reach and customer base.
- Additional Revenue Streams: Vendor can earn revenue through ViralPe’s commission-based model by referring their current user base too.
- Simplified Operations: ViralPe’s model streamlines operations, reducing administrative burdens.
- Aligned with ONDC- ViralPe’s Model is aligned with ONDC, which helps the vendors to share a less commission compare to the existing outflow.
c) Are there any fees or commissions charged to users or partners?
ViralPe charges fees and commissions to vendors (merchants/service providers), but not to users. Partners are charged a commission-based fee on transactions made through ViralPe’s platform. By not charging users fees, ViralPe encourages user adoption and engagement, while generating revenue through partner commissions.
d) What kind of customer support is available for users and partners?
ViralPe offers the following customer support options:
- User Support
- Multichannel Support: Users can reach out through email, phone, or live chat.
- FAQ Section: A comprehensive FAQ section addresses common user queries.
- Ticketing System: Users can submit support tickets for prompt resolution.
- Knowledge Base: A knowledge base with tutorials, guides, and webinars helps users to get the most out of the platform
- Partner Support
- Dedicated Partner Support: Partners have access to a dedicated support team.
- Partner Portal: A self-service portal provides partners with resources, FAQs, and support tickets.
- Regular Updates: Partners receive regular updates on platform changes, new features, and best practices.
Knowledge Base: A knowledge base with tutorials, guides, and webinars helps vendors to get the most out of the platform
11. Future Plans & Scalability
a) What are the company’s expansion plans in the next 3-5 years?
ViralPe has segregated its operations into two categories: Decentralized and Centralized. The Decentralized operations focus on non-urban pin codes, totalling around 10,000, using the EOCO model. The Centralized operations focus on urban pin codes, totalling around 2,000.
The application is currently available in beta version and has been shared with associated partners, friends, and families. Phase two of the application is expected to launch by April 2025. The full-fledged app launch, marking Phase three, is expected by September 2025.
With this ViralPe aims to establish 10,000+ Points of Presence in pin codes, 800 District Headquarters, and 25 Corporate Offices in each state by March 2026.
Once established ViralPe Plans:
- Real Estate & Tourism: ViralPe aims to promote agro and herbal tourism by developing sustainable tourism infrastructure and experiences that showcase India’s rich agricultural heritage.
- Import & Export: Leveraging its rural presence, ViralPe plans to focus on the import and export of perishable agricultural items, providing farmers with access to global markets and promoting India’s agricultural exports.
- Entertainment: ViralPe seeks to expand its offerings into entertainment services, providing users with a range of engaging experiences, including digital content, events, and activities.
- Futuristic Cities: ViralPe envisions developing futuristic cities that showcase cutting-edge urban planning, sustainable infrastructure, and innovative technologies, setting new benchmarks for urban development in India.
b) Are there any upcoming features or innovations planned?
ViralPe is committed to stay at the forefront of technology and innovation, ensuring an exceptional user experience and driving business growth. ViralPe has an exciting roadmap of upcoming features and innovations, including:
- Advanced AI-powered Chatbots: Enhancing user experience with more intuitive and personalized support.
- Blockchain-based Security: Further enhancing the security and transparency of transactions.
- Personalized Recommendations: Using machine learning algorithms to provide users with tailored suggestions.
- Social Commerce Features: Enabling users to discover and purchase products from social media influencers and content creators.
- Expanded Payment Options: Adding more payment gateways and methods to increase convenience.
- Enhanced Analytics and Insights: Providing users with more detailed analytics and insights to inform their decisions.
c) How does VIRAL plan to adapt to regulatory changes in the fintech space?
By proactively adapting to regulatory changes, ViralPe ensures its platform remains compliant, secure, and innovative, while maintaining the trust of its users / Vendors and Partners. ViralPe is committed to maintaining the highest standards of compliance and adapting to regulatory changes in the industry, though we are not fintech space.
To achieve this:
- Regulatory Monitoring: ViralPe’s dedicated compliance team continuously monitors regulatory updates and changes.
- Collaboration with Regulatory Bodies: ViralPe engages with regulatory bodies, industry associations, Community groups and leaders to stay informed and provide input on upcoming regulations.
- Compliance Framework: a robust compliance framework that ensures adherence to existing and new regulations.
- Technology Infrastructure: ViralPe’s technology infrastructure is designed to be flexible and adaptable, enabling swift implementation of regulatory changes.
- Training and Education: ViralPe provides regular training and education to its team, ensuring they are aware of and comply with regulatory requirements.
- Risk Management: a comprehensive risk management framework that identifies, assesses, and mitigates regulatory risks.